Service Policy

With over three decades of combined experience buying, trading, and selling Magic: The Gathering singles online, Genie Cards is backed by tens of thousands of completed sales and a proven eBay feedback record.

All cards are inspected and listed with clear condition labels, we offer secure PCI‑compliant payments, free UK shipping with same‑day dispatch, and a 14‑day returns policy with no fuss.

Store Pricing

You’ll find prices on our inventory are lower here than our marketplace listings, because we avoid third-party marketplace fees and pass those savings on to you.

Our commitment to service and customer care remains consistent across all sales channels.

If you prefer, our inventory is also available on eBay, with prices there reflecting additional platform and processing costs.

Deck-Builder Discounts

We offer automatic multi-buy discounts across our entire inventory to help players get better value when picking up multiple cards.

Multi-buy discounts are applied automatically at checkout based on the total basket value:

Spend £25 or more → 5% off
Spend £50 or more → 10% off
Spend £100 or more → 12% off

Discounts apply to all eligible items in the order and are calculated automatically before payment.

Multi-buy discounts are designed to reward larger orders and help reduce overall costs when building decks or upgrading collections. No codes are required.

Card Condition

Card condition for each card is stated in the listing title and product details.

Due to the volume of cards we process, we do not capture images of each card.

Use the contact page to request photos and reassurance of condition.

We assess card condition using widely accepted industry standards within the trading card community.

Customer Care

In the unlikely event of an issue with your order, please contact us via our contact page and we’ll prioritise resolving it.

You can also mail us directly support@geniecards.co.uk

Payment Policy

Secure, friction-free PCI‑compliant checkout is available on our website, with flexible payment options available to help spread the cost.

We accept all major credit cards, as well as Google Pay, Apple Pay, PayPal.

Postage Policy

We offer free Royal Mail 2nd Class delivery on all orders, with options available at checkout for quicker delivery.

Orders placed before 3:00 PM (Monday–Friday) are dispatched the same working day.

We dispatch standard 1st and 2nd Class orders using Royal Mail franked business mail, which is prioritised over standard post within the Royal Mail network.

For larger or higher-value orders, we recommend selecting a tracked delivery option at checkout for your peace of mind.

Where appropriate, we may also upgrade your order to a signed service at no extra cost.

Royal Mail 2nd Class
£0.00 (Free)
Estimated delivery: 2–5 working days

Royal Mail 1st Class
£1.70
Estimated delivery: 1–2 working days

Royal Mail Tracked 48
£2.75
Estimated delivery: 2–3 working days

Royal Mail Tracked 24
£3.65
Estimated delivery: 1–2 working days

Returns Policy

We have a 14-day returns policy.

You have 14 days after receiving your cards to request a return.

To be eligible for a return, your cards must be in the same condition that you received them in. All cards are checked for authenticity on return.

Refunds will be paid to the original payment method.

Customers can submit a return request by using the form on the contact page, and selecting Reason for contact "Returns".

Items sent back to us without first requesting a return will not be accepted.

Buy List Policy

This Buy list Policy sets out the terms and conditions under which Genie Cards reviews, accepts, and processes buy list submissions. It is intended to provide clarity and protect both parties throughout the selling process.

By submitting a buy list to Genie Cards, you acknowledge that you have read and understood this policy.

Submission Requirements

Buy list submissions are accepted via ManaBox CSV export only.

This requirement ensures submissions are reviewed consistently and that both the seller and Genie Cards are referencing the same visible values at the point of assessment. Sellers are responsible for ensuring pricing is set to the UK market prior to scanning.

Genie Cards reserves the right to decline submissions that do not meet format requirements or that contain incomplete, inaccurate, or inconsistent data.

Submission Review and Acceptance

Submitting a buy list does not constitute a binding agreement to sell.

All submissions are reviewed for availability, condition expectations, and pricing. Genie Cards may accept, amend, or decline any submission at its discretion.

No sale is considered agreed until the submission has been reviewed and explicitly accepted by Genie Cards.

Pricing and Valuation

Buylist rates are applied using published pricing brackets based on current market trend values.

Values shown during submission are indicative and subject to verification. Final valuation is determined following review and, where applicable, physical inspection of the cards.

Genie Cards does not guarantee that all cards submitted will be accepted or valued at the initially displayed rate.

Condition Assessment

Cards are expected to be accurately represented in the submitted list and to meet condition standards outlined by Genie Cards.

Condition is assessed on receipt (or at collection). If card condition differs materially from what was submitted, Genie Cards will contact the seller before proceeding.

Genie Cards reserves the right to:

adjust valuation based on actual condition
remove cards from the submission
decline part or all of a submission

No sale proceeds without seller confirmation where material changes apply.

Shipping and Risk

For posted submissions, sellers are responsible for selecting an appropriate shipping method and ensuring that cards are packaged securely.

Sellers are solely responsible for:

choosing a carrier and service that provides sufficient compensation cover
understanding their carrier’s full terms, conditions, and requirements for compensation
ensuring they are able to meet all requirements for a compensation claim, including packaging standards, service level, and any documentation the carrier may require in the event of loss or damage

Sellers must ensure that the compensation amount offered by their chosen carrier is appropriate for the value of the submission. Proof of postage and any required documentation must be retained by the seller.

Ownership of the cards remains with the seller until payment has been completed. Genie Cards cannot accept liability for loss or damage while cards are in the care of the seller’s chosen carrier.

In-Person Collection

In-person collection may be available for eligible submissions based on total agreed offer value, location, and logistical considerations.

All collection arrangements are agreed in advance. Genie Cards reserves the right to amend or withdraw collection availability where circumstances require.

For in-person collections, payment is completed at collection.

Payment

Payment is made via bank transfer.

For posted submissions, payment is issued once cards are received and verified. Genie Cards aims to complete payment within 24 hours of verification, though this timeframe is not guaranteed.

For in-person collections, payment is completed at collection.

Seller Control and Withdrawal

Sellers retain full control of their submission until payment has been made.

At any point prior to payment, sellers may:

add or remove cards
decline revised valuations
withdraw their submission entirely

Once payment has been made, the transaction is considered complete and final.

Right to Refuse Service

Genie Cards reserves the right to refuse service, decline submissions, or cancel transactions at its discretion, including (but not limited to) cases involving misrepresentation, suspected fraud, or failure to comply with this policy.

Policy Updates

This Buylist Policy may be updated from time to time. The version in effect at the time of submission will apply.

Who we are

Genie Cards is a UK-based Magic: The Gathering singles store, trading via www.geniecards.co.uk.

For the purposes of UK data protection law, Genie Cards is the data controller for personal information collected through this website.

If you have any questions about this policy or how we use your data, you can contact us at:

Email: support@geniecards.co.uk
Contact page: https://www.geniecards.co.uk/contact

What information we collect

We only collect information that is necessary to run our store, process orders, and provide customer support.

Information you provide to us

This includes:

Your name, email address, billing address, and delivery address
Details you enter when placing an order or contacting us
Any messages you send via our contact page or by email

Information collected automatically

When you visit our website, we may automatically collect limited technical information, such as:

Your IP address
Browser type and device information
Pages visited and general site usage data

This information helps us understand how the site is used and improve performance. It does not identify you personally.

Payments and financial information

Genie Cards does not store your full card or payment details.

All payments are processed securely by our payment providers through the Wix platform. Depending on the method you choose, this may include:

Credit or debit card processors
PayPal
Klarna
Apple Pay or Google Pay

These providers handle payment information in accordance with PCI-DSS security standards. We only receive confirmation that payment has been completed.

How we use your information

We use your personal information for the following purposes:

To process and fulfil orders, including delivery
To provide customer support and respond to enquiries
To communicate with you about your order (for example, dispatch confirmations)
To comply with legal and accounting obligations
To improve our website and services using anonymised usage data

We do not sell your personal data or use it for unrelated purposes.

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Contract: to process and deliver your order
Legal obligation: for tax, accounting, and consumer protection requirements
Legitimate interests: to operate and improve our business (for example, fraud prevention and basic analytics)
Consent: where you have explicitly chosen to receive marketing communications

Marketing communications

We will only send marketing emails if you have explicitly opted in.

You can unsubscribe at any time by using the link in the email or by contacting us directly.

We do not send unsolicited marketing messages.

Who we share data with

We only share your information where necessary to run our business, including:

Wix.com (our website and ecommerce platform)
Payment providers (to process payments)
Delivery services (to ship your orders)
Professional advisers (such as accountants), where legally required

All third parties are required to handle your data securely and lawfully.

Data storage and security

Your data is stored securely using the systems provided by Wix and our service providers.

We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

How long we keep your data

We retain personal information only for as long as necessary:

Order and payment records are kept to meet legal and tax obligations
Customer correspondence is retained for support and dispute resolution
Marketing data is kept until you withdraw consent

When data is no longer required, it is securely deleted or anonymised.

Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where appropriate
Object to or restrict certain types of processing
Withdraw consent for marketing at any time

You can exercise these rights by contacting us via the contact page or email.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

We would, however, appreciate the opportunity to resolve any concerns directly first.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate.

The latest version will always be available on our website.

Terms and Conditions

These Terms & Conditions govern the use of www.geniecards.co.uk (the “Site”) and the purchase of products from it.

1. Genie Cards is a UK-based Magic: The Gathering singles store. Registered business address: 124 City Road London EC1V 2NX References to “we”, “us”, or “our” mean Genie Cards. You can contact us at: Email: support@geniecards.co.uk Contact page: https://www.geniecards.co.uk/contact

2. Using our website By using this Site or placing an order, you confirm that you are legally capable of entering into a contract and that you agree to be bound by these Terms & Conditions. We may update these Terms from time to time. The version in effect at the time of your order will apply.

3. Products We sell Magic: The Gathering trading card singles. Listings and descriptions: - Card condition is stated clearly in the listing title. - Condition is assessed using widely accepted industry standards. - Due to the volume of cards we process, we do not photograph each individual card by default. - You may request photos or reassurance of condition via our contact page before purchasing. We take reasonable care to ensure listings are accurate. Minor variations in printings, colours, or finishes may occur across different releases or print runs.

4. Prices and availability - All prices are shown in GBP (£). - Prices on our website may differ from prices on third-party marketplaces due to fees and platform costs. - Products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and issue a full refund where applicable.

5. Orders and payment Placing an order: - An order is accepted once payment has been successfully completed. - We reserve the right to cancel or refuse an order where necessary, for example due to pricing errors or suspected misuse. Payment methods: We accept major credit and debit cards, Google Pay, Apple Pay, PayPal, and Klarna. Payment details are processed securely by our payment providers. We do not store full card details.

6. Delivery Delivery terms are set out in our Postage Policy, which forms part of these Terms. In summary: - Free Royal Mail 2nd Class delivery is available on all orders. - Orders placed before 3:00 PM (Monday–Friday) are usually dispatched the same working day. - Delivery timeframes are estimates and not guaranteed.

7. Returns and refunds Our Returns Policy forms part of these Terms. In summary: - You have 14 days after receiving your order to request a return. - Items must be returned in the same condition as supplied. - Refunds are issued to the original payment method. - Returns must be requested via the contact page before items are sent back.

8. Buylist submissions Where applicable, buylist submissions are governed by our separate Buylist Policy. Submitting a buylist does not create a binding agreement until Genie Cards has reviewed and explicitly accepted the submission.

9. Website content and imagery All content on this Site, including text, layout, logos, and artwork, is owned by or licensed to Genie Cards unless stated otherwise. Some illustrative imagery used on the Site (such as branding artwork) may be created using AI-assisted tools and subsequently refined or rebuilt by a graphic designer. These images are used as original branding assets for Genie Cards and are not intended to represent any third-party characters or intellectual property. You may not copy, reproduce, or reuse Site content without our permission.

10. Liability and consumer rights Nothing in these Terms limits or excludes your statutory rights under UK consumer law, including the Consumer Rights Act 2015. We are not responsible for losses arising from circumstances outside our reasonable control. We are not liable for indirect or consequential losses.

11. Governing law These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these Terms We may update these Terms from time to time to reflect changes in law or how we operate. The latest version will always be available on our website. If you have any questions about these Terms, please contact us — we’re happy to help.